Last updated: April 05, 2026
Order Processing
All orders are processed within 1–2 business days (Monday to Saturday, excluding Sri Lankan public holidays) after the order is placed and payment is confirmed.
You will receive a confirmation notification once your order has been dispatched.
Island-Wide Delivery
We deliver to all areas across Sri Lanka. Whether you're in Colombo or any other part of the island, we'll get your fragrances to your doorstep.
Estimated Delivery Times
Delivery times are estimated from the date of dispatch and may vary depending on your location:
| Region | Estimated Delivery |
|---|---|
| Western Province (Colombo, Gampaha, Kalutara) | 1–2 business days |
| All other provinces | 2–4 business days |
Please note: These are estimated delivery times. Actual delivery may vary based on courier availability and your exact location.
Courier Partners
We work with trusted local courier services across Sri Lanka to ensure your order reaches you safely and on time. The courier assigned to your order may vary depending on your delivery location.
Delivery Charges
Shipping costs are calculated at checkout based on your delivery location and order value. Any applicable delivery charges will be clearly displayed before you confirm your order.
Delivery Delays
While we strive to deliver your order within the estimated time frame, delays may occasionally occur due to:
- Adverse weather conditions
- Sri Lankan public holidays
- Courier service disruptions
- Incomplete or incorrect delivery information
In the event of any significant delay, we will make every effort to notify you and keep you updated on the status of your order.
Correct Delivery Address
It is the customer's responsibility to provide a complete and accurate delivery address at the time of placing the order. TheFragranceLK will not be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
If you need to update your delivery address after placing an order, please contact us as soon as possible. Changes may only be possible if the order has not yet been dispatched.
Need Help?
If you have any questions about shipping or need to track your order, feel free to reach out to us:
- Phone: +94 716565001
- Email: info@thefragrance.lk