Last updated: April 05, 2026
Introduction
TheFragranceLK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and place orders with us.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you browse our website or place an order, we may collect the following personal information:
- Full name — to process and deliver your order
- Phone number — for delivery coordination and order updates
- Email address — to send order confirmations and updates
- Shipping address — to deliver your order to the correct location
- Order details — products purchased, quantities, and order value
How We Use Your Information
We use the information we collect for the following purposes:
- Processing, fulfilling, and delivering your orders
- Communicating with you about your orders, deliveries, and any issues
- Providing customer support and responding to inquiries
- Improving our website, products, and services
- Complying with legal obligations under Sri Lankan law
We will never sell, rent, or share your personal information with third parties for marketing purposes.
Data Protection
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
These measures include:
- SSL encryption on all pages of our website
- Secure storage of customer data
- Restricted access to personal information (only authorised personnel)
Payment Security
We do not store your credit card, debit card, or bank account details on our servers. All online payment transactions are processed through secure, trusted third-party payment gateways that comply with industry-standard security protocols.
Your payment information is handled entirely by our payment partners and is never accessible to us.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us:
- Remember items in your shopping cart
- Understand how visitors use our website
- Improve website performance and functionality
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website, such as the shopping cart.
Third-Party Services
We may share your information with trusted third-party service providers only as necessary to fulfil your order. These include:
- Courier services — for order delivery
- Payment gateways — for processing payments securely
These service providers are obligated to handle your data in accordance with their own privacy policies and applicable laws.
Your Rights
As a customer, you have the following rights regarding your personal data:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete data.
- Deletion: You may request that we delete your personal data, subject to any legal obligations we may have to retain certain information.
- Opt-out: You may opt out of receiving promotional communications from us at any time.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
- Phone: +94 716565001
- Email: info@thefragrance.lk